Compatible with UK Freeview channels!!!
Unlock United Kingdom only restricted websites from abroad. Watch UK FREEVIEW TV channels!
Sometimes setting up a VPN service can give you an error code, the most likely error code is the error 691. The error 691 is an account authentication error, username and password are not active. If you have only just opened a new account with us, please wait for the second email from us with your account activation details. We have listed all possible error codes and solutions below...
ERROR 789
This is an L2TP error. Try to use PPTP instead. If you are using VISTA, please make sure that you initiate the L2TP connection using our connection tool and not the network wizard. To use L2TP on Windows XP and 2000, you will need to download and run this registry file. Please restart your computer for the registy changes to take effect.
To install a .reg file, download it, locate the ipsec.reg file, double click it and accept when asked if you want to add to your registry. Reboot your machine for the changes to take place.
ERROR 619
This error is most frequent on networks where PPTP is blocked. Select an L2TP server to connect. Please note that Windows XP might give error 789 with L2TP. Please see the solution above in that case. If you wish to use PPTP, please try by disabling your firewall.
ERROR 691
This is a simple authentication error. Please make sure that you use the
correct username and password. You might also get this error, if you try to log into
the same VPN server more than once at the same time. If you suspect that someone
else may be using your account, please contact us so that we can change your password.
ERROR 806 or ERROR 721
A firewall or your ISP is blocking your VPN access. Please
try connecting with both PPTP and L2TP. Our OpenVPN uses the standard ssl web port
(443) and may pass through most firewalls. If both PPTP and L2TP fail with this error,
please disable your firewall and try to connect after that.
ERROR 807
Most likely your virus filter or firewall application is blocking your VPN
access. Known applicationas are AVG, BlackIce, Zone Alarm, Avast 5.x . Please visit
your filter solution vendor's website for the solution. (Please also see the similar
error 806, 721).
ERROR 809
This error is most frequent for mobile Internet users whose data plan expired
or ran out of available credits.
Unable to run the PBK file. Adobe PixelBender starts
Please download and run this
registry file and reboot your computer.
OpenVPN connected, but my IP didn't change
On Windows Vista and Windows 7 you must
run OpenVPN as an administrator.
Other possible errors and problems
Mac connected but still outside UK
Mac users may find that although connected to the UK VPN server, it still does not work with UK blocked websites. This is probably a small box that wasn´t checked when setting up the VPN connection. Please run through the setup again and make sure the box that says something like “Allow all traffic to run through the VPN” (depending on version), make sure that box is checked and try again.
Buffering problems
If you are having buffering problems, this could be your router or internet connection speed. Take the following steps to keep your internet speed up to standard.
1, Reset your router at least once a week. To do this, locate the small button or hole (you may need a cocktail stick). Hold down the button for 5 seconds, switch off your router / modem. Switch back on after 5 seconds and to make sure, reboot your computer and try again.
2, If you are using wireless to connect to the Internet, please change to a cable connection or use a WiFire. A WiFire amplifies your WiFi reception and can really enhance your wireless Internet connection from a distance. You can reach WiFi spots from a lot further away, ideal for when you are travelling and the nearest WiFi spot is too far away for you to receive it at your hotel. A WiFire will give your wireless reception a much needed boost and will also give you a lot less buffering.
We recommend purchasing a WiFire from Amazon, it is the cheapest WiFire you will find online from a trusted seller. Click the box on the left or use the link below for more info...
If you can not find the solution to your problem on this page, please use the contact us button at the top of the page.
This VPN error and problems solutions page is brought to you by British TV Anywhere
Our multi VPN service starts from only €1,00. Click here to visit our homepage.